1. Who we are

Pinecone SP ("we", "us", "our") is an AI agent delivery business operating globally. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit pineconesp.com, contact us, or engage our services. If you have questions, email us at sales@pineconesp.com.

2. Information we collect

We collect only the information you provide to us directly or that is generated through your interaction with our website and AI assistant:

• Contact details — name, email address, company name, country, and any message you submit through our contact form or AI chat.
• Conversation data — messages exchanged with our AI assistant Prats during your session.
• Service preferences — the service categories and challenges you express interest in.
• Technical data — basic browser information and approximate location for session integrity. We do not use third-party advertising trackers.

3. How we use your information

We use your information solely to:

• Respond to your enquiry and follow up within 24 hours.
• Send you a confirmation email summarising your enquiry.
• Tailor our proposal and service recommendations to your business.
• Improve our AI assistant and service quality.

We do not sell your personal information. We do not rent it. We do not share it with third parties for marketing purposes.

4. Service providers

To deliver our services we use trusted infrastructure partners — including Netlify (hosting), n8n (automation), OpenAI (AI processing), SendGrid (transactional email), Google Workspace (email and storage), and SerpAPI (publicly available company research). Each partner processes data under their own privacy and security commitments. We share only what is necessary for the service to function.

5. Data retention

We retain enquiry data for as long as necessary to provide a quality response and maintain a record of business communications. You can request deletion of your data at any time by emailing sales@pineconesp.com.

6. Your rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information.
• Withdraw consent at any time.
• Lodge a complaint with your local data protection authority.

To exercise any of these rights, contact us at sales@pineconesp.com.

7. Security

We use HTTPS encryption, secure authenticated infrastructure, and access controls to protect your information. No system is perfectly secure, but we apply industry standard practices to keep your data safe.

8. Cookies

Our website uses minimal session cookies necessary for the chat assistant to maintain conversation context. We do not use third-party advertising or tracking cookies.

9. Changes to this policy

We may update this Privacy Policy from time to time. The effective date at the top of this page indicates when the policy was last revised. Material changes will be communicated via the website.

10. Contact

For privacy related questions, requests, or concerns, please email sales@pineconesp.com. We respond within 24 hours.